Frequently Asked Questions

Q. Widget does not work, instead the spiner loading, what to do?
Q. My comments have disappeared, what could be wrong?
Q. How to make the same comments on different pages?
Q. How to make the same comments which don't depend on the parameters of a page?
Q. How to integrate widget in ajax site?
Q. How do search engines index comments?
Q. Can users registered on my site to submit comments without login in the widget?
Q. How to change or make custom design for Comments widget?
Q. Can I change the locale dynamically widget?
Q. Is it possible to change the order of social authentication provider?
Q. How can I have account ID?
Q. Is there a function re-initialize the widget?
Q. Locale, the right for my site is not listed, can I make a transfer?
Q. I would like to bring to the home page of the site, a few recent comments, how to do it?
Q. I successfully activated Wordpress plugin but comments not appeared on page. Why?
Q. Widget does not work, instead the spiner, what to do?

A. First, make sure that you correctly filled domain of your site in the widget setting - administration panel, "Widget" tab, "URL" input. For example, if the widget is installed on a page http://example.org/comments, then "URL" must be example.org
If this do not help, please contact to support: support@cackle.me

Q. My comments have disappeared, what could be wrong?

A. In almost all cases this is due because one page of your site can have multiple addresses. For example: http://www.example.org/comments, http://example.org/comments or http://example.org/comments/, for the web there one page, but for the widget are three different pages. Accordingly comment left on http://www.example.org/comments not visible on the http://example.org/comments.
By default, the widget ties comments to the page address to avoid this, add into widget code parameter channel.
For more details see here: How to make the same comments on different pages?
If you are sure that is not the problem, contact to support: support@cackle.me

Q. How to make the same comments on different pages?
A. You need to add parameter channel in the widget code. All pages contain the same value channel, will display the same comments.
By default, the value of this variable is equal to the current page address (window.location.href).
Example of use:
...
cackle_widget = window.cackle_widget || [];
cackle_widget.push({widget: 'Comment', id: 1, channel: 'feedback'});
...
Q. How to make the same comments which don't depend on the parameters of a page?
A. You need to add parameter chanWithoutParams is true in the widget code. For instance, comments placed on http://example.com/questions and http://example.com/questions?p=123&lan=en will be the same.
...
cackle_widget = window.cackle_widget || [];
cackle_widget.push({widget: 'Comment', id: 1, chanWithoutParams: true});
...
Q. How do search engines index comments?

A. You need to save Cackle comments in your local Database server, and render them on the HTML page. For php we have a library (github) and guide: http://cackle.me/help/comment-sync. For other systems, the principle remains the same.

Q. Can users registered on my site to submit comments without login in the widget?

A. Yes. This feature is called "Single sign-on", included in the Corporate tariff. In WordPress, Joomla and Drupal plugins, it has already been implemented and will automatically work for Corporate accounts. For implementation on any other system, look here: http://cackle.me/help/integrating-sso.

Q. How to change or make custom design for Comments widget?

A. There are several ways to do this:

If you're familiar with CSS redefine the style of a widget in a separate file on your site using the longer selections and/or property !important.

Q. Can I change the locale dynamically widget?

A. Yes. To do this, add in the widget code parameter lang, which may take the following values​​:

  • ru - Russian
  • uk - Ukrainian
  • be - Belarusian
  • kk - Kazakh
  • en - English
  • es - Spanish
  • de - German
  • lv - Latvian
  • lt - Lithuanian
  • el - Greek
  • fr - French
  • ro - Romanian
  • hy - Armenian
  • ka - Georgian
  • it - Italian
  • bg - Bulgarian
  • hi - Hindi
  • id - Indonesian
  • pt - Portuguese
Example:
...
cackle_widget = window.cackle_widget || [];
cackle_widget.push({widget: 'Comment', id: 1, lang: 'en'});
...
Q. How to integrate widget in ajax site?

A. Yes, it is possible. Detailed description: Using Cackle on AJAX sites

Q. Is it possible to change the order of social authentication provider?

A. Yes. You can add in the widget code parameter providers, containing the list of social providers, separated by a semicolon (;).
The order in which providers will affect the way they are in the widget.
The following providers: googleplus, facebook, twitter, vkontakte, odnoklassniki, mymailru, yandex, tumblr, live, linkedin, stackoverflow, instagram, dropbox, soundcloud, foursquare, yammer, 500px, flickr, yahoo, myopenid, livejournal, wordpress, verisign, cackle, anonym, other.
Example:

...
cackle_widget = window.cackle_widget || [];
cackle_widget.push({widget: 'Comment', id: 1, providers: 'googleplus;twitter;vkontakte;facebook;odnoklassniki;'});
...
Q. How can I have account ID?

A. After authorization, the main menu will be available to link the "Profile". Clicking on it brings you to a page of the form: http://cackle.me/account/{id}, where instead of {id} is the number corresponding to the current account ID.

Q. Is there a function re-initialize the widget?

A. Yes. Cackle.bootstrap(true);

Q. Locale, the right for my site is not listed, can I make a transfer?

A. Sure! Contact us to support@cackle.me.

Q. I would like to bring to the home page of the site, a few recent comments, how to do it?

A. You can take advantage of recent comments widget, it is available in the administration panel in the "Widgets", "Recent comments" tab.

Q. I successfully activated Wordpress plugin but comments not appeared on page. Why?

A. You should add comment_template function in single.php of your theme. Example: <?php comments_template( '', true ) ?>